You Asked. We Answered.
Why no preservatives?
We believe in keeping things simple and as man-made chemical free as possible. Especially, when using a product on the body's largest organ, the skin.
The process used to make the soap/shampoo/lotion bars cooks the goat milk which prevents bacteria from growing. We do not make a liquid goat milk lotion as milk is the perfect material for bacteria to grow in.
Update: Due to the nature of the product and how people use it, we use Optiphen Plus as a preservative in our body butters.
Why do your ingredients include parfum/fragrance?
In order to follow INCI (International Nomenclature of Cosmetic Ingredients) regulations on labelling, we have decided to use parfum/fragrance to indicate scent producing ingredients. This does not mean the product(s) do not contain essential oils. Almost all of our products contain only essential oils or naturally infused oils for scent production. We are currently working to make sure each product gives clear indication on whether it contains essential oils and/or infused oils.
Some of our products may have our own blend of essential oils which we are currently not disclosing. If you are concerned about an allergy, please contact us at email@example.com with the product name and what your allergy is. We will be able to provide an answer on whether the product contains that specific ingredient.
Why don't our products look the same every time?
All of our items are handmade. This means that every bar of soap will be slightly different in colour, shape, and size.
Please note that due to natural differences in our raw materials, the shape, colour, and weight of the bars you receive may vary from what you see in the photos of our products.
A single bar of soap weighs approximately 120 grams when cut unless otherwise stated on the product. Weight may vary due to drying.
When are your seasonal collections available?
Our Spring and Summer collection is available from April 1 - August 15.
Our Fall collection is available from Sept 15 - Dec 15.
Our Winter collection is available from Nov 1 - Dec 31.
Which Carriers do you use?
All orders are shipped using Canada Post.
Which countries do you ship to?
We currently ship to Canada and the USA. If you live in another country, send us an email at firstname.lastname@example.org and we will see if we can accommodate.
How much does shipping cost in Canada?
Our shipping cost is based on the weight of the order. There are 4 weight categories, each with a flat rate. Prices were updated in February 2021 to adjust for price increases at Canada Post.
1) Light Shipping - 0.01-0.5* kg = $8.00 *(approximately 4-5 bars of soap)
2) Standard Shipping - 0.51-1.0* kg = $12.00 *(approx. 8-9 bars of soap)
3) Moderate Shipping - 1.01-2.0* kg = $17.50 *(approx. 10-18 bars of soap)
4) Heavy Shipping - 2.01-3.0* kg = $20.00 *(approx. 19-27 bars of soap)
5) Free Shipping to Canada- on orders over $125 CAD
Our other option is Pick Up at Show. If you will be attending any of the shows we will be at, you are welcome to place an order which will be ready at our booth and you don't have to pay for shipping! Please contact us directly to use this option.
The benefit of pre-ordering before a show is ensuring we have the products you want in stock and won't run out before you get to the show.
Free Local Delivery
We are currently offering free delivery to Frontier, Climax Shaunavon, Eastend, Gull Lake, Maple Creek, and Consul.
Put in your shipping address, specifically your postal code, during check out. Click calculate shipping. If your postal code is for one of the local towns that we delivery to then you should have the option for free delivery.
Please make sure you are aware of the days we delivery to the different towns.
Frontier and Climax: First Wednesday each month
Gull Lake, Maple Creek, and Consul: Third Wednesday each month
Eastend and Shaunavon: Every Wednesday
How much does shipping cost to the USA?
Our shipping cost is based on the weight of the order. There are 4 weight categories, each with a flat rate.
1) Light Shipping - 0.01- 1.0* kg = $30.00 *(approximately 8-9 bars of soap)
2) Standard Shipping - 1.01-2.0* kg = $40.00 *(approx. 10-18 bars of soap)
3) Moderate Shipping - 2.01-3.0* kg = $45.00 *(approx. 19-27 bars of soap)
4) Heavy Shipping - 3.01-5.0* kg = $55.00 *(approx. 20-30 bars of soap)
5) Free Shipping to USA- on orders over $150 CAD
When do you ship orders?
Orders received after 10 pm on Sunday night and before 7 am on Thursday morning will be mailed on Friday afternoon. Orders received on Thursday to Sunday night will be mailed on Tuesday.
*Please be aware that due to changing case numbers with COVID-19 the days we ship parcels may change week to week.
Do you accept returns?
Due to the products we sell, we do not accept returns for hygiene reasons. If there is a problem with your order (such as a wrong item or damage item) please contact us and we will do our best to fix it.
What payments do you accept?
Online: Visa, Mastercard, Shopify Payments. Contact us directly about e-transfer for online orders.
Shows: Cash, Debit, Visa, Mastercard, and e-transfer. We prefer cash or e-transfer as we do not have to pay a fee.
Can I order a sold out product?
A sold out product may be ordered depending on the supplies available. Please contact us further for more information.